FAQ
Common questions
Quick answers — call or text Felicia for anything specific to your home.
Do I need to be home during the clean?
Not necessarily. Many clients provide a door code or key after the first visit. We'll confirm access and security preferences upfront.
Do you bring supplies and equipment?
Yes — professional-grade products and vacuums. If you prefer green products or have sensitivities, tell us and we'll match your preferences.
How long does a typical visit take?
Maintenance cleans usually run 2–4 hours depending on home size and condition. Deep cleans and move-outs can take a full day — we'll estimate at the walk-through.
Are you insured?
Yes — Luxe Cleaning is licensed and insured in Massachusetts. Certificate available on request for landlords and property managers.
What's your cancellation policy?
48 hours notice to reschedule without fee. Same-day cancellations may incur a trip charge — we keep it fair and communicate clearly.
Do you offer a satisfaction guarantee?
If something isn't right, tell us within 24 hours and we'll make it right on the next visit or return for a targeted fix when scheduling allows.
Can I get the same cleaner every time?
Owner-led service means consistent standards. For recurring plans we prioritize the same team when possible.
Do you clean homes with pets?
Absolutely — we love pets. Let us know about shedding or special areas; a pet-hair detail add-on may apply for heavy buildup.
Contact